Shipping Policy
Last Updated: 16-February-2025
At Xintu, we aim to provide fast and reliable shipping for all orders. Please review our shipping details below.
Shipping Options & Delivery Times
We offer the following shipping options:
| Region | Shipping Method | Estimated Delivery Time |
|---|---|---|
| South Africa | Standard Shipping | 3-5 business days |
| South Africa | Express Shipping | 1-2 business days |
| International | Standard Shipping | 7-14 business days |
Note: Delivery times are estimates and may vary due to unforeseen circumstances.
Order Processing Time
- Orders are processed within 1-2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Once your order is shipped, you will receive a tracking number via email.
Shipping Costs
- South Africa: Free shipping on orders over R1000. Otherwise, standard rates apply.
- International: Shipping fees vary based on destination. The final cost will be calculated at checkout.
Tracking Your Order
Once your order is shipped, you will receive a tracking link via email to monitor your delivery status.
Customs & Import Duties
For international orders:
- Customers are responsible for any customs duties or import taxes imposed by their country.
- We recommend checking with your local customs office for potential additional charges.
Lost or Delayed Shipments
If your package is delayed or lost, please contact us at [email protected] with your order details.
Returns & Exchanges
If you need to return an item, please refer to our Return Policy for full details.
Contact Us
If you have any questions about our shipping policy, reach out to us:
📧 Email: [email protected]
📍 Address: Cape Town, South Africa