Xintu Logo

Frequently Asked Questions

1. What is Xintu?

Xintu is an online platform that offers handmade bags with African-inspired designs. We focus on quality craftsmanship and delivering unique, stylish products to our customers.

2. How can I place an order?

To place an order, simply:

  1. Browse our collection.
  2. Select your preferred bag.
  3. Add it to your cart and proceed to checkout.
  4. Enter your shipping details and complete the payment.

3. What payment methods do you accept?

We accept:

  • Credit/Debit Cards (Visa, MasterCard)
  • PayPal
  • Instant EFT (for South African customers)

4. How long does delivery take?

Delivery times depend on your location:

  • South Africa: 3-5 business days
  • International: 7-14 business days

We provide tracking details once your order is shipped.

5. Can I return an item?

Yes! We accept returns within 14 days of purchase, provided the item is in unused, original condition. Visit our Refund Policy for details.

6. Do you offer custom orders?

At the moment, we do not offer custom orders, but stay tuned for future updates!

7. How do I contact support?

If you have any questions, you can reach us at: šŸ“§ Email: [email protected]
šŸ“ Address: Cape Town, South Africa