Refund Policy

Last Updated: 01-February-2025

Overview

We at Xintu stand behind the quality of our bags. If you are not entirely satisfied with your purchase, we're here to help. Our refund policy covers the following scenarios:

Refunds for Broken or Defective Items

If your bag is found to be broken or defective upon delivery, you are eligible for a full refund. Please report the issue within 14 days of receiving the product, and we will arrange for a return and refund.

Refunds for Change of Mind

If you change your mind about your purchase, we will consider refund requests on a case-by-case basis. Please note that administrative and redelivery fees may apply depending on the situation. All requests must be made within 14 days of the purchase date.

Refund Process

1. Contact our customer support team at [email protected] to initiate the refund process
2. Provide your order number and a detailed explanation of the issue or reason for the return
3. Once your refund is approved, we will provide instructions for returning the product if needed
4. Refunds will be processed within 5-7 business days once the returned product is received and inspected

Fees and Charges

• Administrative Fees: For change-of-mind returns, a small administrative fee may be applied depending on the reason and timing of the refund request
• Redelivery Fees: If redelivery is required, additional fees may be applied to cover shipping costs

Non-Refundable Items

Products that show signs of wear or damage caused by improper handling or use are not eligible for refunds.

Contact Us

If you have any questions about our Refund Policy, please contact us at:

• Email: [email protected]
• Address: Cape Town, South Africa